Terms and Conditions
The present general conditions of sale govern the set of commercial relations between:
António Alves Ferreira and his cyber clients (hereinafter referred to as “The Customer”).
Prior to any transaction, the Client confirms that he has become aware and expressly declares to accept the conditions as soon as he presses the button “I have read and accept the terms and conditions of the store”.
The Customer confirms that he/she is under 18 and he/she has taken note, at the time of placing the order, of the sales conditions listed on the screen (name, price, components, quantity, color, product specifications, etc.) and expressly declares to accept them without reservation. The placing of the order and its confirmation by the Customer materialize its full and total acceptance of the terms of sale, applicable exclusively to the order in question.
Opening Hours and Scheduling
The Pinalta online store is open 24 hours a day, 7 days a week. It is possible to place orders for collection in store during their working period, as well as for delivery to the address specified by the customer.
Orders for delivery to the customer’s address are dispatched on the next two business days. The arrival date depends on the customer location.
The Customer confirms the order by pressing the “Confirm order” button. The order consists of a summary of all items that the Customer confirms by clicking on the “Confirm Order” button on the “Checkout” tab. Pinalta automatic registration systems are considered to be proof of the nature, content and date of the order.
Pinalta confirms the acceptance of the order to the Customer by email. The sale will only be concluded after confirmation of the order by Pinalta. Pinalta reserves the right not to confirm an order, for whatever reason, considering in particular the supply of products, a problem regarding the order received (eg failures in the data provided by the Customer), an abnormal order or a reason predictable allusive to future delivery. Pinalta will notify the Customer by all means available. Pinalta only processes an order placed by the Customer after confirmation of the respective payment or according to previously agreed conditions.
Delivery of Orders and Delivery Conditions
The place of delivery of the order is chosen by the Customer at the time of placing the order. Pinalta reserves the right to use any means of transport at its convenience to deliver the products to the address indicated by the Customer. Safeguarding that sometimes orders can be delivered outside the estimated period.
The delivery zones, distances and prices stipulated by Pinalta are calculated during the checkout process and Pinalta offers shipping costs in Portugal.
All occurrences such as force majeure, accident, strike, administrative decision or stopping transport, which may delay, prevent or exorbitant the execution of supply, constitute a clause for suspension or extinction of the company’s obligations, without the right to compensation for the Customer.
All prices indicated are in Euros. The price billed to the Customer is the price indicated in the order confirmation sent by pinalta.com.
The photographs illustrating the products are only indicative. The differences between the photographs and the products should be only minor differences and do not imply any change in the main specifications of the products. The color of products displayed in the online store may differ from the actual color of the product.
The product(s) ordered will be included in the order to be received by the Customer. As a method of settlement of products and services, you will be selected at the end of the ordering process, by one of the following means: Bank transfer, MB Reference or MBWay.
New General Regulation for the Protection of Personal Data
According to the new General Data Protection Regulation (GDPR), which came into force on May 25, 2018, Pinalta decided to review its database and clarify what the data are used for. The records include data that were obtained during the commercial relationship that the Customer established with António Alves Ferreira, as well as following the various interactions carried out between both parties. Pinalta uses the data only for accounting purposes, commercial campaigns and / or targeted marketing campaigns.
António Alves Ferreira will keep the Customer’s data for the period necessary for the provision of services and / or sale of goods, respective billing and compliance with legal obligations. At any time, the Customer has the right to change his data, oppose the respective treatment, withdraw his consent and exercise the other rights provided for by law, except when the data are indispensable for the provision of commercial relations with Pinalta, therefore mandatory supply, or the fulfillment of legal obligations to which António Alves Ferreira is subject. If the Customer withdraws his consent, this does not compromise the lawfulness of the treatment carried out until that date.
By accepting this regulation, the Customer is declaring that he has read and authorizes the transfer of his data for the purposes of accounting and commercial purposes only by António Alves Ferreira.
By ordering online on our website, you consent to the collection and processing by the company António Alves Ferreira of your personal data, which you have communicated to us and which are collected through the normal operation of the website. This data (names, email address, postal address, telephone number, etc.) are necessary for us to process your orders.
Right to Return Products
All products sent by Pinalta must be checked at the time of delivery. If the customer finds that the order is damaged, he must immediately return it to the transport company, duly justifying the reason for the return on the carrier’s delivery note and notify us immediately through our contacts.
Pinalta assumes no responsibility for shipments made to countries where the respective law doesn’t allow alcoholic beverages. It is customer responsibility to seize orders, as well as to pay customs fees, if applicable. In case of return, Pinalta will refund only the respective amount for these same products. In case of doubt, the customer should contact Pinalta before placing the order.
Pinalta recognizes to all the customers the right to terminate the contracts they enter into with it, allowing them to return, within 14 (fourteen) days, of the products purchased under the terms of Decree-Law no. 143/2001 and Law no. 82/2008 of 20/05. For exchanges or returns, please contact us via email firstname.lastname@example.org indicating the order number, taking into account that:
i) The product must be in perfect conditions, unopened and in its original packaging, accessories or promotional offers included, and accompanied by proof of purchase;
ii) It is possible to return defective and misleading products, with Pinalta being responsible for shipping and collection costs whenever the customer communicates this circumstance within 14 (fourteen) days from the date of receipt of the product;
iii) As soon as the goods are received at our facilities and after validating their status, under the conditions described above, the value will be returned.
Pinalta assumes responsibility for defects of origin or raw material of the purchased product and, when confirmed by Pinalta’s specialized team, the product will be exchanged or returned at no cost to the customer.
Pinalta isn’t responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or causes of force majeure.
The reproduction, transfer, distribution or storage of website content without prior authorization (unless authorized by António Alves Ferreira) is expressly prohibited, whether for personal or professional purposes.
António Alves Ferreira reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and / or services.
It is strictly prohibited to insert links on the website, regardless of the intended purpose. The use of the domain for abusive purposes, and without prior authorization, is subject to recourse to legal means.